Top 5 Guest Issues

Guests won't call it a "conga line" but as a haunter, you'll recognize what a guest is describing when you read the review. Conga lines are the number one complaint in negative reviews. Fear School trains your staff on how to break up conga lines and entertain guests at the same time!

Many factors can cause this to happen: actors calling out sick, actors quitting, not hiring enough actors, etc.  Fear School can not only help you audition quality candidates, but proper training is one way to get your actors to want to stick around.

This is the second most common guest complaint. Too often actors scare the first people in a group and neglect the rest. Now bunch them up into a conga line and expect some 1 star reviews from those guests who never got scared. Fear School shows your actors techniques to scare the entire group.

Customers truly dislike seeing characters on their cell phones or taking smoke breaks or lounging around. Fear School energizes your actors and gets them to police each other against these bad habits.

Everyone at your haunt -- including the actors -- should know opening/closing times, ticket prices, how "quick passes" work, where the lost & found is, forms of payments accepted and more. Fear School ensures your actors can answer these customer service questions about your haunt -- in character too!